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Refund Policy

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Refund Policy

Effective Date: July 14, 2026

Thank you for using Dash Bite. This Refund Policy explains how refunds, cancellations, and compensation are handled for orders placed through the Dash Bite platform, including Food Delivery, Grocery Delivery, Pharmacy Delivery, eCommerce, and Parcel Delivery services.

If you have any questions regarding this Refund Policy, please contact us at hellosd143@gmail.com.

1. Order Cancellation by Customer

Customers may cancel an order before the vendor begins preparing, packing, or dispatching it.

Once an order has been accepted for preparation or dispatched for delivery, cancellation may no longer be possible.

2. Order Cancellation by Vendor

A vendor may cancel an order due to reasons including:

  • Item out of stock

  • Restaurant or store closed

  • Product unavailable

  • Technical issues

  • Operational limitations

If payment has already been made, the eligible amount will be refunded.

3. Order Cancellation by Dash Bite

Dash Bite reserves the right to cancel orders in situations such as:

  • Suspected fraudulent activity

  • Payment failure

  • Duplicate orders

  • Pricing errors

  • Service unavailable in the selected area

  • Circumstances beyond our control

Eligible payments will be refunded in accordance with this policy.

4. Refund Eligibility

You may be eligible for a refund if:

  • Your order is cancelled before delivery.

  • You are charged but the order is not processed.

  • You receive the wrong item.

  • Items are missing from your order.

  • The delivered product is significantly damaged or spoiled.

  • Your payment is deducted multiple times for the same order.

Refund requests are reviewed based on the information provided and applicable policies.

5. Non-Refundable Situations

Refunds may not be provided if:

  • The order has been successfully delivered as requested.

  • The delivery address or contact details provided were incorrect.

  • The customer was unavailable to receive the order.

  • The customer changes their mind after the order has been prepared or dispatched.

  • Minor packaging variations that do not affect the product.

6. Pharmacy Orders

Medicine orders are generally non-returnable and non-refundable after delivery due to health and safety regulations, except where:

  • The wrong medicine is delivered.

  • The product is damaged upon delivery.

  • The product is expired.

  • The order is cancelled before dispatch.

7. Grocery and eCommerce Orders

Refunds or replacements may be offered if:

  • Incorrect items are delivered.

  • Products arrive damaged.

  • Items are missing.

  • Products are expired where applicable.

Requests should be submitted as soon as reasonably possible after delivery.

8. Parcel Delivery

Delivery charges for parcel services are generally non-refundable once the parcel has been picked up.

Refunds may be considered if the parcel cannot be delivered due to reasons attributable to Dash Bite or its delivery partner.

9. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Processing times depend on the payment provider or bank and may take several business days.

10. Cash on Delivery (COD)

For Cash on Delivery orders:

  • No refund is applicable unless payment has actually been collected.

  • Any approved refund after collection will be processed using a mutually agreed method.

11. Abuse of Refund Policy

Dash Bite reserves the right to deny refund requests where there is evidence of fraudulent activity, repeated misuse of the refund process, or violation of our Terms & Conditions.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time.

The revised policy becomes effective immediately upon publication.

13. Contact Us

If you have any questions regarding refunds or cancellations, please contact:

Dash Bite

Email: hellosd143@gmail.com